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Responsible Gaming

Our Commitment to Responsible Gaming

At Auristay Luxury Casino Hotels, we are committed to providing a safe, secure, and enjoyable gaming environment for all our guests. We understand that gambling should be approached as entertainment and not as a means to solve financial problems or as a source of income.

We actively promote responsible gaming practices across all our casino hotels and work diligently to prevent problem gambling behaviors. Our trained staff are equipped to identify signs of potential problem gambling and offer appropriate assistance.

Guidelines for Responsible Gaming

  • Set time and monetary limits before you start gaming
  • Gambling should be for entertainment, not as a way to make money
  • Avoid chasing losses, as this can lead to larger losses
  • Do not gamble when you are upset, depressed, or under the influence of alcohol or drugs
  • Take regular breaks from gambling activities
  • Balance gambling with other recreational activities

Self-Exclusion Program

Our casino hotels offer a self-exclusion program for guests who wish to restrict their access to gaming facilities. Self-exclusion allows individuals to voluntarily ban themselves from our casinos for a specified period.

To enroll in our self-exclusion program or for more information, please speak with a member of our responsible gaming team at any of our casino hotels or contact us through our dedicated helpline.

Signs of Problem Gambling

If you or someone you know exhibits any of the following behaviors, it may indicate a gambling problem:

  • Spending more time or money on gambling than intended
  • Feeling irritable when trying to stop or reduce gambling
  • Gambling to escape problems or relieve feelings of anxiety or depression
  • Lying to family members or others about gambling activities
  • Jeopardizing or losing significant relationships, job opportunities, or career prospects due to gambling
  • Relying on others to provide money to alleviate financial problems caused by gambling

Resources for Help

If you or someone you know needs assistance with gambling-related issues, we encourage you to utilize the following resources:

Our casino hotels also have dedicated responsible gaming coordinators available to provide information and assistance. Please approach any member of our staff for assistance or visit the responsible gaming desk at our casino floor.